Embedded Files
Booking & Costs
Q: What days of the week and times of the day are available for booking?
A: Moves are booked Monday thru Sunday either in the morning (9am arrival) or the afternoon (2-4pm arrival). For afternoon appointments, we guarantee arrival but we are unable to guarantee a specific time as it is dependent on the duration of the morning appointment. Moves with time constraints or elevator reservations should book a morning appointment. Reservations are first come first serve.
Q: How many movers will I need for my move?
A: It depends. Two movers can be utilized for most smaller sized properties (1-2 bedroom apartments). Larger properties may require additional movers to complete the job efficiently. We will determine the number of movers needed after assessing the details of your move via the Quote Questionnaire.
Q: Is there an hourly minimum?
A: Yes. There is a 2-hour minimum for the cost of a single service.
Q: Is a booking deposit required?
A: Yes. For local moves, a two-hour minimum booking deposit is required. For long-distance moves, a 20% booking deposit is required. The booking deposit is fully refundable if you cancel your scheduled move 72 hours prior to your reservation. If you need to reschedule your move, your booking deposit will be applied to the new date/time.
Q: What payment methods do you accept?
A: We accept cash, credit cards (4% fee), Cash App (free), and Venmo (free). We do not accept checks or money orders.
Q: Do you charge extra for heavy items (safes, treadmills, etc.)?
A: No, we do not charge extra for heavy items. The relocation of these items is included in the hourly rate. Please disclose any heavy items via the Quote Questionnaire.
Q: Do you charge extra for multi-floor moves?
A: Yes. There is an additional $15/hr. charge for services requiring items to be moved across 4+ floors.
Q: Is my quote subject to change?
A: Yes. Your quote is an estimate based on the initial details of your move. There may be unique or unexpected circumstances during the day of your move that may change your final bill.
Packing Guidance & Service Limitations
Q: Should I empty my drawers?
A: Yes. You may leave the drawers in the furniture, but please be sure to empty the contents.
Q: How should I pack my clothes?
A: You should pack your clothes in wardrobe boxes, regular boxes or plastic tubs.
Q: How do I prepare a mattress to be moved?
A: Mattresses should be placed into a mattress bags, which can be purchased at most hardware stores or online.
Q: Can my moving team disassemble furniture?
A: Yes. We usually disassemble items like beds, tables, and desks to fit them through the doors of your property. There is no additional charge for this, and we will reassemble any items that we take apart.
Q: Do you transport fragile items such as flat screen TVs or lamps?
A: Yes, but the fragile items must be packed in boxes (i.e., TV boxes, lamp boxes, etc.). Movers are prohibited from transporting unsecured household goods in the moving truck because the turbulence of the truck could damage these fragile items.
Q: Will you move my piano?
A: No, currently we do not offer piano moving service.
Parking
Q: What can I do about parking?
A: Unless your building has designated off street parking or a loading dock, you will need to secure a 40 ft. parking space for the moving truck. Philadelphia Residents: Please use this link to secure parking for the day of your move. Unless your building has off street parking or a loading dock, we will need you to secure parking. You will need to apply for the parking permit at least 4 business days prior to your move. Please mark down the truck length as 40 feet on the application. Once you receive your approved application you must then go to your local police headquarters to pick up the placards. Please fill out and post the placards at least 24 hours before your move. The customer is responsible for all parking tickets.
Commercial Moving Tips
Page updated
Google Sites
Report abuse